Generate a global product strategy in two days

Situation

ServiceNow wanted to unify leadership across a highly complex, global organization around a bold new Partner Relationship Management (PRM) strategy.

Complexity

• Complex business, partner, and customer challenges demanded clear, actionable solutions.
• 50+ remote leadership and stakeholder participants needed their voices heard.
• The business lacked alignment on language, processes, and shared understanding.

Approach

In just two days, we facilitated a fully remote, high-impact strategy session with over 50 global stakeholders. Using our proven co-creation and visualization methods, we helped ServiceNow surface critical challenges, align leadership, and rapidly develop a shared, actionable vision for their future PRM platform.

THE RESULT:

A foundation for their global strategy, accelerating time to market, clarifying investment priorities, and enabling faster, more confident decisions throughout the business.